By creating an account, you are agreeing with our
Agreement between the client and
Dear clients, we welcome you to our
Terms and Conditions page.
Please read the page carefully as it
regulates the relationship between you and Dallas Travel and Tourism.
dallasjo.com is a booking engine owned by Dallas Travel and
Tourism, located in Amman - Jordan which referred hereafter as the website.
We apply the conditions outlined below
when you book your accommodation or flight tickets or any other service
that’s available on the website.
Website Terms and Conditions
To use this website, you must be at
least 18 years of age and you possess the legal authority to create a binding
You must have full legal responsibility
to enter this agreement and use this website according to the terms and
conditions outlined in the list below. You also agree that you bear the full
responsibility legally and financially when you use the website (as well as
when your account is used by other parties including the minors in your
household without limitations).
You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account.
The company is obliged to protect the client’s account data on its part. Noting that the data supervision is entirely the client’s responsibility.
Kindly note the website uses the 24-hour clock.
Supplier’s terms and conditions
When you buy any service from the
website, additional terms and conditions are added to the list of previous
terms and conditions when your booking is confirmed and you’re hereby
automatically entered in an agreement with the service that you choose. For
example, all the services and cancellation policies that you agree to when
you book, you are obligated to adhere to these rules and policies which are
dictated by the chosen supplier.
It should be known as well that in
some cases where bookings may be rejected by the supplier within hours of
the booking time, it’s possible to
replace the service with a different service of the same nature, provided
that the difference in price should bepaid in case it existed or refunding
the money in case of refusing the service.
Booking terms and conditions
You must make sure that all of the
passengers' names in the booking are correct and matches the spelling in the
passport, and that each name is written in the designated field. In case the
name was spelled incorrectly or
different to how it’s written in the passport, the client is then
obligated to pay additional fees to amend the name in the case that he
requested the amendment. When you complete the payment process, a voucher
will be issued documented with the website booking reference number and then
the booking is considered valid and confirmed.
Technical issues may occur sometimes
resulting in the failed delivery of the voucher while deducting the booking
amount, and here the client must get in contact with the call center before
he tries to make another booking. In case that happened, the website isn’t
responsible for the duplication of the bookings and the client bears the
financial responsibility. In case of cancellation, the cancellation policies
for this booking are applied.
The website reserves the right to
reject any booking. The company could also add fees on the bookings that are
made through the call center.
The website reserves the right to
cancel any booking in the case that an incorrect price was displayed due to
the fact that prices are always updated.This results in an unrealistic value
for the reservation. The website also reserves the right to cancel any
duplicated unpaid bookings except what the client has been notified of.
For each cancellation the website
charges 2% as administration fees, in addition to supplier cancellation fees.
All cancellation requests will incur
service fees from website in addition to the supplier penalty.
The website recommends that all
clients should make sure that all the accompanying passengers have valid
passports for at least six months and obtained the required entry or transit
visas for their transit points or destinations, the required vaccinations and
the required insurance documents to enter their destinations. The client
should also note that some countries require filling a transit visa form or
paying fees to cross or tofly over the skiesof the countries in route. The
website isn’t responsible for obtaining the visas for the client and the
responsibility falls completely on the client’s side prior to the booking and
the flight's date. Usually obtaining a visa takes some time and thus, the
client should apply for the visa before the traveling date with a sufficient
period of time.
Website recommends that all clients should
confirm with the destination country’s embassy or consulate that they have a
valid passport and obtained the required visas for their destination and
transit points. The company won’t be held responsible if you or any of the
accompanying passengers didn’t have a valid visa or passport or didn’t get
the required vaccinations.
If the booking details weren’t
correct, the website has the right to check the information and cancel the
bookings made by the client. The company also reserves the right to take
legal action to protect its rights and in this case, additional fees may
befall the client to compensate for the financial losses which include legal
fees, direct and indirect damages which are caused by booking cancellation
orfreezing the client's bank
Special prices and promotions
Price quotations and changes in prices
are done dynamically;the website price quotes and fixed rates depend on the
suppliers whether it's a fixed or a changeable price. If the prices, offers
or rates differed from the advertised rates, the website notifies the clients
of any modifications and the client can either accept the new price or cancel
the booking without any additional fees.
Any promotions published don’t apply
to bookings that have already been made. The website reserves the right to
modify prices for the required service due to currency exchange rates and
taxations or any other reason even if that change occurred after booking and
paying.The website isn’t responsible in any way or form for any mistakes that
might occur due to changes in exchange rates or taxes or increased demand
from the supplier.Therefore, the offered prices may be suitable during the
period of your search and booked. These rates may change before the date of
travel or after accommodation according to the implications of the supplier.
Some services have the same price but with different policy. These policy
changes may cause a change in their prices. All prices are subject to
availability and can be withdrawn or changed without notice.
Charter Flights Packages Policy
We recommend you to read all terms
below and to make sure that it suits the package selected and agreed to its
terms and conditions on the website during the booking.
Booking and cancellation terms and conditions
listed below for the packages are
considered the only authorized reference for dispute between the client and
the package organizer.
In accordance with the instructions of the Jordanian Ministry of
Tourism and Antiquities, in accordance with its resolution No. 2017/1, the insurance against emergency medical
accidents and personal accidents is compulsory for passengers for the packages organized through the travel and
tourism offices. The coverage is determined by the amount of JD 10,000 which you can purchase from the Dallas offices.
If you have an insurance policy covering the above, please disclose it. The website assumes no responsibility for the
customer's failure to obtain such insurance.
The booking engine is limited to 8
rooms for the hotel bookings, 9 seats for the flight bookings or 4 rooms for
the charter package bookings, and If you wish to book more than the limited
numbers above, you need to contact our call center on 962798722222 to get a
special group rates when it is available.
Packages terms and conditions
By Jordanian Ministry of Tourism Regulations
dallasjo.com mention all details of itinerary in addition to what sightseeing tours, type of meals, entrance fees for touristic and archeological sites and any other services that are included. It shall also highlight any optional
sightseeing tours or visits that are not included in the price.
dallasjo.com request each traveler to read and accept the terms and conditions, related to the booking and cancelation policy. Failing to take this step is deemed a violation of the terms, and fees are to be fully refunded by the dallasjo.com in case a traveler files a complaint.
If the number of travelers is less than the minimum required to operate a trip, dallasjo.com reserves the right to cancel the trip, provided that travelers are informed 3 days prior to departure in the case of normal trips and 7 days prior to trips during public holidays.
dallasjo.com shall issue a full refund of the traveler’s payment, including all expenses related to the trip. In case the dallasjo.com does not abide by these terms, it shall issue a full refund in addition to an alternative free trip with the same duration of the canceled trip, after consulting with the traveler to choose a convenient time for the latter.
Any delay in the departure of charter flights in Jordan or the destination. All cases of delay shall be dealt with as advised by a special committee, set up to look into these cases.
In cases of delays exceeding two hours for trips by road and three hours for trips by sea (compared to departure time stated in the program), dallasjo.com as operator of the trip shall compensate travelers as per the following rates:
• 10 % of the cost for every hour of delay if the total exceeds 100 JOD
• 15 % of the cost for every hour of delay if the total ranges between 50 and 100 JOD.
• 20 % of the cost for every hour of delay if the total is less than 50 JOD.
Nights of accommodation, as stated in the program, are nights that a traveler actually spends at a hotel in the destination. They also include travel duration.
Should a traveler be late to any of the times stated in the itinerary and of which he/she is informed in advance, he/she does not have the right to demand compensation from dallasjo.com and bears full responsibility for any consequences. These times are: departure time, return time, optional tours and meals.
dallasjo.com shall use the means of transportation as agreed upon in the program and shall announce the name of the transportation company for all trips by road, sea or air.
If a traveler is forced to return from any of the border checkpoints in the Kingdom or abroad, dallasjo.com cannot be held responsible in any way. Travelers should consult with authorities prior to departure, taking into consideration the following:
• Ensuring that passports are valid for at least six months, and that they show names of children traveling with parents in English along with their personal photos (on parents’ passports).
• Ensuring that a Jordanian passport has the national number of its holder.
• Having necessary permits from authorities in charge to allow travelers to leave the country.
• Having approval from the Ministry of Finance (Jordanian Customs Department) for people whose passports are stamped to allow them to bring their cars to Jordan.
• Having a clearance statement from the Administration of Foreigners and Borders/Public Security Department for non-Jordanians if necessary.
• Ensuring that there is no reason not to be granted a visa before booking.
• If a traveler is granted a tourist visa to the destination, it does not necessarily mean that he/she will be allowed to enter the country.
• Ensuring that there are no stamps or posters of countries rejected by the destination.
Notwithstanding article 2 of these terms, dallasjo.com shall take prior consent of travelers in case of any changes made to the initial itinerary. If the dallasjo.com does not get their consent, it shall be held accountable for the violation of terms.
Regardless of the reason, if a traveler cancels a booking, he/she shall pay:
a- 25 % of the trip’s fees if he/she cancels 15 days before the departure day.
b- 50 % of the trip’s fees if he/she cancels 10 days before the departure day.
c- 100 % of the trip’s fees if he/she cancels within three days before the departure day.
d- Upon the written consent of dallasjo.com, the traveler may transfer his/her booking to another person.
dallasjo.com shall submit proof to the traveler and the Ministry, showing costs resulting from the cancelation of a booking. If dallasjo.com fails to submit this proof, the traveler’s payment shall be fully refunded.
If a hotel is changed in the destination during the trip, dallasjo.com shall find another alternative with a higher rating and in the same location. In case this is not possible, dallasjo.com shall find a hotel of the same rating, as mentioned in the program and in the same location in the city with similar facilities and privileges. The traveler shall also get a compensation of 25 % of the total amount of a trip, excluding the cost of transportation, and shall be compensated for the difference between the two premises, as approved by the Jordanian Ministry of Tourism and Antiquities.
Triple rooms in most hotels are double rooms with an extra bed (which is usually added to the room).
dallasjo.com shall assign a tour guide in the destination country to oversee the implementation of the itinerary and provide travelers with information on touristic and archeological sites. The tour guide may also accompany the groups. If dallasjo.com fails to do so, the traveler shall be compensated an amount that is equivalent to 10 % of the trip’s cost.
dallasjo.com cannot be held responsible for any sickness that a traveler suffers from during the trip. Travelers are strongly advised to have their own health insurance policy that covers the duration of the trip as they deem fit.
dallasjo.com cannot be held responsible for the loss or damage of luggage, passports or boarding passes of the traveler.
The traveler reserves the right to file lawsuits demanding compensation in case of any moral or financial damage as a result of dallasjo.com incompliance with the announced itinerary.
Announced prices of trips are inclusive of all types of services, and the Company cannot ask for any additional payments under any other category, such as “services, tips, facilitation, etc.”
Names mentioned in the booking form on dallasjo.com are names of travelers, who shall abide by the terms of this contract. If travelers assign deputies to approve this contract and pay their dues on their behalf, these deputies are to be held accountable by the travelers and dallasjo.com.
dallasjo.com reserves the right to cancel the trip at any time due to natural disasters or political reasons. Travelers are completely free to demand a full refund of their payment or choose another trip with different conditions that they have to agree to
If dallasjo.com fails to comply with the pre-approved itinerary, the traveler shall consult with dallasjo.com within three days of the return date. If dallasjo.com does not respond to his/her request, he/she shall consult with the Jordanian Ministry of Tourism and Antiquities to file a written (typed) complaint within two weeks of the return date.
In case dallasjo.com has to refund a payment made by a traveler for the purposes of a trip, the amount shall be returned either immediately or within a maximum duration of three days.
The shown price on the website is
in the Jordanian Dinar. And the following terms and conditions apply on price
quotations in the various publicly available resources and these prices are
used merely as guides. The prices displayed are estimated and actual value
Hotel Details Setup
What is displayed in dallasjo.com is considered a
description for the accommodation places, facilities and services provided by
the hotel’s supplier, unless it was changed by the hotel. The information
will be automatically updated by the hotel’s supplier, and the site will not
be held responsible for the information or its updates.
The hotel category information, such
as (stars and services provided by the hotel) is information provided by the
suppliers and the hotels. Some hotels are rated according to customers
Kindly note that the suppliers describe
accommodation and facilities and services provided by different
terminologies, such as (using "deluxe room" and "double
room" to describe rooms with two separate beds) The extra bed provided
in triple rooms is usually foldable.
If you were not sure of the
description displayed on dallasjo.com,
please contact dallasjo.com travel
consultants who will answer your questions satisfactorily.
Sometimes, some of the facilities
mentioned in the description will be pulled due to different reasons such as
the weather, maintenance or absence of demand.
If the suppliers advised dallasjo.com to make important edits
on the description, we will notify the client as soon as possible.
Some activities and facilities such as
water sports may be unavailable during certain periods of the year and some
facilities may require paying a fee for added services, such as: TV, safety
boxes, umbrellas, Tennis courts, billiard tables, air conditioning and more.
Some destinations are crowded in high
seasons (even at other times) and the
client should be prepared for the possibility of noise of some guest group.
Kindly take that in consideration when you plan your trip.
The duration of time from the
accommodation place to the airport that’s mentioned in dallasjo.com is approximate and could vary according to
circumstances. It may take longer to reach your chosen accommodation.
General Hotels Policy
Children and babies policy follows the
supplier and hotel’s policies and there are some hotels that have its own
policy regarding the matter where children's accommodation costs are based on
them sharing the parents' room and bed while some hotels provide additional
beds and cribs for children upon request and it needs prior confirmation from
the hotel and others have restrictions on the number of beds that are allowed
in a room. Additional fees may be incurred when requesting an extra bed for
childrenwhich must be paid by the client directly to the hotel. The policy changes according to the children’s age
which differs according to the hotel, the supplier and the country.
Check-in and check-out policy follows
the supplier and the hotel’s policies noting that any requests that aren’t
listed in the policy depends on the hotel’s availability such as early
check-in, late check-out, adjacent rooms, higher-floors rooms, non-smoking
rooms. All that is done directly through the hotel and the company doesn’t
have the right to guarantee performing those requests.
City tax: some hotels might impose an
additional tourism tax for some cities which can be paid to the hotel
directly or to the government.This is due to the volatility of state tax policies.
The supplier may have to cancel your
reservation due to the hotel overbooking, technical issues with the system,
or being under the government’s control to be used for official delegations
or Force Majeure events such as fires. In these cases, dallasjo.com will do
everything it can with coordination of hotel’s supplier to provide
accommodation in a hotel in the same class and location, if it is possible,
without additional charges.
Airlines carry passengers, carriage,
and cargo internationally according to the internationals rules and
regulations which were put in place by the regulating bodies.
Cancellation and amending fees depend
entirely on the carrier. Some airlines may impose class fees (economy,
business and first class) each class differs in its cancellation policy and
the fees resulting from the cancellation.
Passengers on domestic flights in any
country should be present in the airport prior to the departure of the plane
with at least one hour and a half unless otherwise specified. Otherwise, the
company is not responsible for any fees or charges incurred for not boarding
the booked flight.
In case the client wasn’t able to be
present at the airport in the specified time, he has to contact dallasjo.com
customer service to confirm the flight status and to be informed of the
consequences of not being present on the specific time according to the
regulations of airlines.
Please note that in case of baggage
loss, the client should communicate with the airport management or the
airline directly, as dallasjo.com is not responsible for baggage loss.
When you select your seat through
dallasjo.com, the company isn’t responsible for any modification made by the
We would also like to mention that
providing accommodation for transit flights which lasts more than 6-8 hours
differs from one airline to the other. The specific terms and conditions are
outlined in the airline’s policy.
Modifying the flights timetable
depends entirely on the terms and conditions outlined by the airline where
cancellation of the trip or modifying the trip’s date is concerned. You will
be notified in one of the methods of communications outlined in your booking,
you’ll also be provided with alternative solutions provided by the carrier or
the ability to refund your money in case the airline allowed it.
In case the client didn’t see dallasjo.com notification, dallasjo.com isn’t held responsible
and the client doesn’t have the right to claim any reimbursements.
Special conditions for the
Some suppliers might impose special
rules in their policies; which are mentioned in the booking policy. We
strongly advise that the client reads these rules before booking.
Early check-out: Some hotels might not
agree to refund the rest of the amount for the unused nights due to high
seasons or high demand. This policy also applies to no-shows; the hotel then
decides the imposed fees and then the hotel cancels the booking and deducts a partial amount or the whole amount.
Changing occupants’ names: some hotels
don't accept changing occupants’ names while others do 48 hours prior to the
booking date (according to the hotel's acceptance and rejection policy) and
dallasjo.com has no right to violate the hotel's policy.
Amendment policy: In case a booking
should be amended, the supplier might request paying fees for amending the
booking, the amount of fees differ according to the service. If the client
asked to change the room (from single to double) or to change the check-in
time and date or any other note, customer service should be contacted. dallasjo.com also recommends that
when the client extends his stay, a new bill should be issued.
Cancellation policy: Cancellation
policy is subject to the rules and restrictions applied by the supplier and
it has separate fees imposed by the supplier.
The client should cancel his booking
from the website by logging in to his account and requesting to cancel the
booking or by calling the call center.
Room upgrade: The clients can upgrade
the rooms they selected with dallasjo.com
and pay the difference in price before a certain period of time determined by
the supplier/hotel. The ability to upgrade is subject to the hotel's/the
supplier's availability and the company doesn’t guarantee that the upgrade
will happen upon arriving in the hotel.
In this case, payment should be made
to the hotel directly.
The client doesn’t have the right to
claim a refund for non-refundable bookings unless he was under dire
circumstances. The refund is subject to the supplier’s/hotel's approval and
according to the amount that they're willing to give back.
We would like to notify you that in
case the website rejected the amendment or the cancellation, you should call
the customer service on +962798722222 to complete the procedure.
We would like to notify you that
prices and services vary according to the flight class (first, business,
economy) you can choose the preferred class from dallasjo.com
In case there was a conflict between
the carrier’s conditions and dallasjo.com
conditions, the carrier’s policy applies.
Amendment and cancellation policies
are subject to the terms and conditions of the carrier including partial and
Name change: You can’t change or edit
the name after the booking is confirmed, In case you wanted to change the
name after the booking is confirmed, you have to make a new booking and If
there were any differences in prices or cancelation feesthen the client
should pay the difference in price and
ticket should not be used in a way other than the sequence of the ticket's
itinerary, and if that happened then the rest of the ticket is completely
non-refundable. In case the tickets
were misused, the client doesn’t have the right to claim a refund.
Partial use of the ticket: If the
client used one part of a two way ticket and asked to refund the unused
ticket, the refund is subject to the terms and conditions of the carrier.
When the client asks to refund his
money, the company refunds the money after reviewing the supplier’s or the carrier's terms and conditions noting that the refund method
is based on the form of payment.
If the payment was made by a credit
card, the refund is made in 48 hours on business days and the money goes
through the bank in 15 working days. Kindly note that the bank may delay the
refunds in which dallasjo.com holds no responsibility of any delay.
If refund has not been processed
within the above mentioned time, please contact customer care or send email
for inquiries on refunds.
In the case that the booking was made
through the website, the client can pay by (Visa, MasterCard, eFawateercom),
also by bank transfer to one of our bank accounts if the booking was made
through the call centre or any payment method that would be available on the
website later or by visiting one of our branches.
dallasjo.com always seeks the customers’ satisfaction and if the
client had any complaint, dallasjo.com
will spare no effort to solve it in a friendly way that satisfies the client
and preserves the rights of both parties.
The client must submit his complaint
momentarily to the email email@example.com, contact the costumer
service or leave a message on the website, and dallasjo.com will contact the client at once to solve the issue.
The complaint must be submitted by the
person who was wronged personally or an authorized agent, providing that the
complaint should be attached with the booking reference number and supported
by evidence and proof and all the data that concerns the complaint.
Otherwise, the complaint will be disregarded.
dallasjo.com has the right to refuse handling a complaint if it
wasn’t supported by proof, and claim financial reimbursement due to insulting
the reputation of the company.
privacy statements and site conditions are included in these terms.dallasjo.com has the right to record calls randomly to monitor
and improve the performance of customer service.
dallasjo.com may use your contact details to deliver special
offers and promotions to you, and if you don't wish us to use your contact
details to send you those messages, you
can send an email to firstname.lastname@example.org stating so.
We wish all
our customers enjoyable journeys, but remember that you are responsible first
and foremost for your actions and for the consequences they may have towards
believe that your actions may affect their employees, customers
or suppliers, your travel arrangements may be completely canceled and this
means that we or our suppliers may ask you to leave the property at your own
Our responsibility towards you
dallasjo.com is acting as intermediary or a "Booking
Agent" for products and services that are not directly supplied by us
(e.g., air carriage and ground transportation, hotel accommodations, meals,
tours, cruises, etc.) and any changes in the data and information control
policies are based on the suppliers' terms and conditions . We are not a major vendor of such products and
services and thus, the client doesn’t have the right to claim financial
reimbursement due to the fact that dallasjo.com is merely a booking agent.
Modifying the terms and conditions
dallasjo.com has the right to change the terms and conditions at
any time without notification, and the new conditions will be applied as soon
as it’s published. Knowing that it will not be applied retroactively on the
bookings already made through this website. Continuing using the site means
that you agree to the terms and conditions that had been changed.
Offers (coupons, credit cards discounts)
and much more
dallasjo.com offers' term & condition are subject to booking
terms & conditions except refunds. Whereas the offers amount is not refundable
no matter what terms & conditions the offers’ amount has been used. Each
offer is subject to the provisions of each advertisement.
In case of not knowing how to use the
offer, contact us before booking confirmation. The offer value cannot be
compensated in case of payment
dallasjo.com has the right to stop or suspend offers without
prior notice.Offers combination is not allowed.
Last minute bookings
International Flight bookings booked
within 4 hours of flight departure time falls under last minute category
Customers booking last minute bookings
are solely responsible for boarding and completing the check-in process with
the Airlines at the airport.
Booking last minute tickets and flight
boarding for customers confirming Last minute booking is completely based on
dallasjo.com holds no responsibility in case Airlines deny the
boarding or If customer misses the Flight to re-protect or change or refund
such bookings and must be adhered as per Airline Fare rules Policy for the
We apply the conditions outlined below
when you book your accommodation or flight tickets or any other service
that’s available on the website whether it's one service or multiple
You agree to supervising and bearing
the full responsibility of all the users, including minors, of the website
who use it under your name or account. You also assure and guarantee that all
of the information provided by you or one of your family members whilst using
the website are correct, accurate and
The company is obliged to protect the
client’s account data on its part. Noting that the data supervision is
entirely the client’s responsibility.This is also applied for any use of your
account by you or anyone else
Kindly note the website time uses
AM/PM or the 24-hour clock according to your device time settings.
Travel Insurance Policy.
In accordance with the instructions of
the Jordanian Ministry of Tourism and Antiquities, in accordance with its
resolution No. 2017/1, the insurance against emergency medical accidents and
personal accidents is compulsory for passengers for the packages organized
through the travel and tourism offices. The coverage is determined by the amount
of JD 10,000 which you can purchase from the Dallas offices. If you have an
insurance policy covering the above, please disclose it. The website assumes
no responsibility for the customer's failure to obtain such insurance.
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